Return Goods Policy

Return Procedure
Cardiac Science will pay for the return of product if Cardiac Science makes a shipment error or if the product is defective within the first 30 days. To obtain a Return to Manufacturer Authorization (RMA) number for a defective unit, contact Customer Service at 1-888-466-8686. Product must include the RMA on the outside of the container and you will be provided the ship to address when you request the RMA number.

Technical Support
After purchase support is available and there is no charge to the customer for contacting us. Cardiac Science Technical Support can be reached at 800-991-5465 or 425-402-2690.

Service/Loaner
Certified personnel at Cardiac Science's manufacturing facility, perform all service/warranty service. In the event the unit must be sent to Cardiac Science for service, a loaner device will be provided (at the customer's request). Loaner equipment is provided at no charge to the customer during the warranty period. The customer is responsible for all loaner shipping charges.

Cardiac Science will pay shipping costs for defective equipment within the first 30 days of ownership provided proper usage and maintenance procedures have been followed as prescribed in the Operation and Service Manual. Diagnosis of operation failure may be determined by telephone and connection of the AED to a Personal Computer through the use of RescueLink software.

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Return Goods Policy