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Order Processing, Payment & Shipping


Our goal is to process orders within 48 hours of receipt during regular business hours Monday through Friday, 5:00am - 4:30pm Pacific Time.

International Orders
For International purchases please call us in the U.S. at 425-402-2690 or if it is more convenient please contact the closest international office directly at:

Cardiac Science International Office
Kirke Vaerloesevej 14
DK-3500 Vaerloese, DENMARK
Phone: 45.4438.0500
Fax: 45.4438.0501

or

Cardiac Science Holdings (UK) Ltd.
The Manse
39 Northenden Road, Sale
Manchester, M33 2DH, UNITED KINGDOM
Phone: 44.161.926.0000
Fax: 44.161.926.0002
Email: sales@cardiacscience.co.uk

or

Shanghai JV
6/F, 829Yi Shen Road
Shanghai, 200233, PR CHINA
Phone: 86.21.64959112
Fax: 86.21.64959114

Credit Card Payment
We accept Visa, MasterCard, Discover or American Express credit cards. Your credit card is verified at the time you order however, you are not charged until the product ships.

Sales Tax
Cardiac Science is registered to do business in nearly every state in the U.S. and the taxing authorities of the individual states have previously determined that Cardiac Science has a legal presence (commonly referred to as "Nexus") in these respective states. Therefore, Cardiac Science is required to collect and remit the applicable sales tax for all taxable transactions in states which they are registered.

Congress did pass a moratorium on taxable transactions that are generated exclusively through the Internet. However, any company that already has Nexus in a state (such as most states for Cardiac Science) is still required to conform to existing state laws regarding collecting and remitting sales tax on taxable transactions that occur in these states.

If your organization is exempt from tax, you must place your order by telephone so that we can verify your status and adjust the total cost of your order. Please call us in the U.S. at 425-402-2690 or toll-free at 866-469-3800.

Shipping and Delivery
We currently ship to only US domestic addresses using United Parcel Service (UPS) ground service or 2-day air.

Shipping occurs within 72 hours of ordering unless an item is on backorder or payment issues occur. Please note that your order may arrive in more than one box.

We do our best to accurately estimate when items will ship from our facilities. Our estimated shipping dates are always a range of dates. When you place an order, delivery time is based on the availability of your items, your destination address, the shipping options you choose and whether your credit card information has been cleared for payment.

If your order has taken more than 12 business days to arrive please phone us at 1-866-469-3800 for assistance.

Shipping costs depend upon the weight of your items (rounded to the next full pound), the shipping option you choose and your destination address.

Standard UPS Ground Shipping
3 to 7 business days
Items cannot be shipped to P.O. boxes and APO/FPO addresses

2-day Shipping
2 business days
No weekend delivery; no PO boxes or APO/FPO

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