Our goal is to be a great customer service company that sells AEDs. This is instilled into all AED.com representatives and can be heard on each and every phone call.
Instead of using a call center, each customer is assigned their own CPR/AED certified representative to handle their account. We want nothing more than to become your partner for life.
Our sales and marketing team at AED.com is committed to delivering the best possible customer service experience. The team is comprised of experienced and skilled team members who provide valuable service to a vast array of customers from all across the globe. These customers who are serviced by AED.com include long-standing ones, potential customers, dealers, and government entities. Each customer can reach out to one of our representatives through AED.com’s support chat, as well as picking up the phone and dialing 855-233-0266 to gain insight from one of our skilled, CPR/AED certified salespersons.
They have over 60 combined years of industry experience and possess a firm grasp of how DXE can resolve the needs of our customers. Each member of the team is committed to enhancing the customer experience by navigating the customer through multiple AED (automated external defibrillator), accessory, training, program management, and much more.
One of the primary advantages of calling into our customer service center is the fact that each member of the team has a thorough knowledge of AED.com products and services honed through years of working directly with our shipping/receiving department, monthly product training seminars, and extensive customer service training. The skills developed while grooming for the role of Customer Service Representative enables each team member to provide intrinsic value during each customer interaction. For example, each team member fully understands the various features of the wide variety of AEDs and other equipment that DXE offers as well as the best way to fit the product to meet the needs of each customer – no matter how big or small the facility. In addition, the representative has the ability to clearly communicate the most effective method for managing and servicing all of our products as well to make things easier for the customer.
We encourage prospective customers to reach out to us so that you can find a fantastic solution to your medical equipment needs by experiencing a consultative approach aided by a plethora of knowledge and experience along with a passion for customer service.