Questions? (855) 233-0266

Monday - Friday, 8am - 5pm (CST)


Privacy & Security
Privacy & Security Policies
AED.com does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties.

Secure Servers
Our secure server uses advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels to our ordering system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

Returns & Replacements
Returns
AED.com has a 30-day, no-questions-asked, policy for all retail customers. Outside the 30 days, returns may be subject to restocking and/or handling charges and shipping costs for return items are solely at customer's expense. All returns should be insured and must be packaged as to avoid damage in shipping. Items damaged in shipping will not be credited. Please email us at sales@aed.com if you have any questions.

If it should become necessary for AED.com to enforce any of the terms of this Agreement, the customer shall pay all collection and/or litigation costs plus reasonable attorney fees. In addition, any legal action brought by any party hereto in connection with this Agreement shall be maintained only in the Federal District Court or in the Tennessee state court having jurisdiction over such claim sitting in Williamson County, Tennessee and each party hereby irrevocably submits to the jurisdiction of said courts.

Ordering
Placing an order should not be burdensome.AED.com strives to make the order process as quick and efficient as possible. We can take your order over the phone, through email or fax. Our sales/customer service reps will help you through the process so you can get on with your day.

Payment, Pricing & Promotions

We accept the following method of payment for all online orders:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal
  • Purchase Orders
    AED.com accepts purchase orders from
    qualified organizations and municipalities.


To receive promotions become a member of AED.com. From time-to-time we will contact you via email with promotion codes. If you would like to become a member simply click "My Account"  then "Create An Account" at the top of the page. The process only takes a minute. The only information we will collect from you will include you: name, company and email. You will need to create a password as well. If you decide that you would like to discontinue receiving promotions from time-to-time for us you may opt-out by clicking on the 'opt-out link' at the bottom of the promotional email.

Viewing Orders
Orders

Once you have place an order, it will appear under your 'Orders' tab within your 'Account'. You can find your account link on the main top right menu. This section allows you to follow the status of your order.

Invoices

Once your order has been completed, a link will be available from the orders screen (see above) allowing you to download a copy of your invoice. This link and the invoice will be available for as long as you keep your AED.com account open.
For physical products, we also include a copy of the invoice with the delivery.

Updating Account Information
To change your account information, click on “my account” at the top of the page on the right. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

  • To change your account information, click on the tab in the sidebar menu that says “Account Information”.

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.

  • To subscribe or unsubscribe to the AED.com newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.

 

Get Free Email Updates