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Can You Tell Which AED
is New vs Recertified?

Our goal at AED.com is to give you outstanding service and
prodducts of the highest quality regardless of whether the
product is New or Recertified. We know you cannot tell
the difference in the products, but we assure you that one
of them is not new. That lack of distinction is the result we
labor for on every recertified device we sell.


What is the difference between New and Recertified AEDs?

Great question. We’ll start with the easy part: New.


New AEDs
, obviously, have never been removed from the box and put into service. They come with all new pads, batteries and carrying case, and have different warranties depending on the manufacturer.

AED Warranties by Manufacturers:

• Zoll AED Plus: 7 years
• Zoll AED Pro: 5 Years
• Cardiac Science Powerheart G3: 7 years
• Cardiac Science Powerheart G3 Pro: 5 Years 
• Physio-Control LifePak CR Plus: 8 years
• Physio-Control LifePak CR Express: 5 years
• Physio-Control Lifepak 1000:   5 years
• Heartsine Samaritan PAD AED: 10 years
• Defibtech Lifeline AED:  5 years
• Philips HeartStart Onsite AED:  5 years
• Philips HeartStart FRx AED:  5 years


Recertified AEDs
can be units that have been traded in from customers that have changed brands, demo units from sales reps, etc. You may ask, “why would a user trade in a working unit in favor of another brand?” This is a legitimate question, with many answers.

Here are a few examples:
•  Maybe the customer was unhappy with the support of their local rep.
•  Maybe the local rep was able to show the customer that their technology was better for that user’s particular application (an EMS service would require a different
    AED, like the Cardiac Science G3 Pro that gives EKG readings, than a movie theater because of the level of user training)
•  Maybe the replaced AED wasn’t as durable as needed (a Fire Department is going to require a much more rugged AED, like the Lifepak 1000 or Zoll AED Pro, than
    a school where the device only hangs on the wall)
•  Maybe the local EMS service and Hospital changed from Zoll M Series to Lifepak 12s and the customer wanted to have the same brand because they get free
    replacement pads under the hospital’s contract.

There can be any number of reasons why the AEDs were traded in, but rest assured that before they find their new home, they will be put through rigorous testing and accessorizing to ensure that they satisfy ALL factory requirements and specifications. All used AEDs go through an 11-point inspection before they are officially recertified and can wear the 2nd Life Series label. What is the 11-point checklist?

11-Point AED Checklist:
1.)    AED will be upgraded to current AHA guidelines (if upgrade available from manufacturer) 
2.)    Each unit is connected to a new Fluke Impulse 7000 defibrillator analyzer to simulate a shockable rhythm, and 3 shocks are delivered to assure
         the joule output is within FDA guidelines 
3.)    All device and performance information is recorded and stored in both electronic and paper form 
4.)    Visual inspection to ensure AED is in acceptable cosmetic condition
5.)    Device is thoroughly and meticulously cleaned (think Q-tips and toothpicks) 
6.)    AED is accessorized and made patient-ready with electrodes and batteries installed
7.)    AED is turned on to initiate self-test that assures it is ready to be used in a rescue 
8.)    Battery and Pad expiration dates are recorded to ensure you are notified 60 days before your accessories require replacement (end user ultimately
         responsible for replacement) 
9.)    Packing slip is hand ‘checked’ to ensure all items are included 
10.)  Order is professionally packed in accordance to Fedex/UPS regulations 
11.)  AED tracing is submitted to the manufacture in accordance with FDA regulations

New and Re-certified AEDs

 

 

 

 

New

Recertified

Warranty

 5 - 10 Years  3 Years

Calibrated

 Yes  Yes

Clean Appearance

 Yes  Yes

New Battery

 Yes  Yes

New Pads

 Yes  Yes

 

 

 

 

 

 

 

Purchasing a medical device is a big decision; especially when the device is pre-owned or used. Simply put, not all resellers of medical equipment are the same… neither is the equipment they sell. Some will dust off the unit, put a new carrying case on it and call it "refurbished." At AED.com, we take much more pride in our business than that. As you can see each AED goes through a thorough recertification process before it can wear the label of "2nd Life Series."

If you still aren’t sure about what you are looking for, please contact one of our knowledgeable team members to answer any questions you have. All members of our sales team are certified CPR/AED instructors so they are very aware of differences in AEDs and how each of their benefits applies to different settings.


So, what should you ask your current and future AED provider before purchasing an AED?

1.) What is the warranty?
All of AED.com equipment is sold with a warranty of at least one year. In many cases, we warranty our devices for three years. Some competitors warranty equipment for as little as 30 days.

2.) Does this unit come with a Loaner Program?
All AED.com equipment enjoys the support of our Loaner Program FOR AS LONG AS YOU OWN THE DEVICE. It doesn't matter if the unit is out of warranty and ten years old. Our loaner program still protects you in the event your equipment is in need of repair. Others may claim to have a loaner program, but do not have the inventory to support it. We have a dedicated lot of inventory specifically for our loaners.

3.) Does the company carry liability insurance? May I see the policy?
The equipment you are buying may be used in a life-or-death situation. Shouldn't the company selling the equipment carry liability insurance? Of course they should. However, it is a substantial expense that most companies either skimp on or neglect to pay entirely. We will provide you a copy of our active policy upon your request.

4.) Are the units tested in-house by factory trained biomedical technicians?
Our factory-trained technicians test each piece of equipment when it arrives and before it leaves. Very few suppliers go to the trouble of having their biomeds factory trained, and most outsource the responsibility entirely.

5.) Do you have this unit in-stock? If so, may I have the serial number and the picture?
Why work with a middleman when you can go straight to the source. AED.com carries an extensive inventory, and we purchase in bulk so you get the best pricing by avoiding the mark-up of a broker.

6.) What is your return policy?
Our return policy is 30 days, no questions asked. Many of our competitors have a 5-day return policy, if they have one at all.

7.) Are you a factory authorized dealer?
This is a big one. If the seller is not authorized by the manufacturer, where are they getting the accessories to complete the unit, and will they be able to draw support from the company if needed?

8.) How long have you been in business?
You need to know that your partner in this transaction will stand the test of time. We have no problem with start-ups. After all, we were once a start-up ourselves. The hard truth is that some companies make it and some companies do not. DXE Medical, the parent company of AED.com, was established in 1999 and look forward to serving our customers for decades to come.

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