Cardiac Science Powerheart G5 AED: Frequently Asked Questions Answered

Dec 19, 2023

Are you interested in purchasing the Cardiac Science Powerheart G5 AED, but want to learn more about it? Or maybe you already have this life-saving device, but have some unanswered questions. You’re in luck! This FAQ article aims to address frequently asked questions we hear from customers surrounding the Cardiac Science Powerheart G5 AED.

Whether you’re a medical professional seeking an overview of the device or a lay rescuer who is curious about the specifics of the G5, this FAQ is for you! Click on the question of your choice below to reveal the answer and begin learning more about how the Cardiac Science Powerheart G5 AED functions.

Related: Shop All AED Machines

What are the physical dimensions and weight of the Cardiac Science Powerheart G5 AED?

Dimensions: 3.4 in x 9.0 in x 11.8 in (9cm x 23 cm x 30cm) in Height x Width x Depth.

Powerheart G5 weight: 5.7 lbs (2.6 kg) - this weight includes the battery and pads.

What is the shelf-life for the Cardiac Science Powerheart G5 battery and pads?

The average shelf-life for the Cardiac Science Powerheart G5 battery is 4 years. The lifespan for the Cardiac Science Powerheart G5 adult intellisense electrode pads and Cardiac Science Powerheart G5 pediatric electrode pads is 2 years.

Are iCPR pads required for the G5 AED?

No, the G5 AED does not require Cardiac Science Powerheart G5 iCPR pads and can function with standard adult CPR pads (XELAED001A). However, without the iCPR pads, the AED will not be able to provide valuable CPR feedback.

How do I know when my Cardiac Science Powerheart G5 battery needs to be replaced?

Your Cardiac Science G5 battery may need to be replaced if the following occurs:

Your AED is beeping
Your AED fails to self-check
Your AED has a failing status indicator (red Rescue Ready Status Indicator)
Your AED does not have enough power to operate

What is the recommended temperature on the Cardiac Science Powerheart G5 AED?

The recommended operating temperature is 32o F to +122oF (0o C to 50oC). If your device is over or under the temperature limitation, it may begin to beep.

If this occurs, simply hold down the two function buttons until the diagnostic mode appears on the screen. The screen will then display a “Temp Too Cold” message, where you can then click either next or clear. Hold down the clear option to stop the beeping.

How do I switch the language on the Cardiac Science Powerheart G5 AED?

To switch the language on the G5 AED, you can press the language button on the device, which allows you to toggle between English and Spanish.

When does the Cardiac Science Powerheart G5 AED run self-tests?

The Cardiac Science Powerheart G5 AED runs automatic self-tests that assess the electronics, battery state, defibrillation pads, and high-voltage circuitry. The AED runs these tests at the following regular time intervals:

The daily self-test checks the battery, pads, and electronic components.
The weekly self-tests complete a partial charge of the high-voltage electronics circuitry in addition to the items tested in the daily self-test.
The monthly self-test charges the high-voltage electronics to full energy in addition to the items tested in the weekly self-test.

*Note: If the AED lid is opened or closed during one of these self-tests, the process will stop.

What does the Cardiac Science Powerheart G5 AED look like when running a self-test?

When a self-test is in action, the Cardiac Science Powerheart G5 AED will:

Turn the Rescue Ready indicator red
Automatically perform the appropriate self-test - no user intervention is needed
Show the Rescue Ready status when completed

When the test is completed, if it is a successful test with no action necessary, the Rescue Ready status will show green. If the AED detects an error, the indicator will remain red and beep every 20 seconds.

How will I know what needs to be serviced on my Cardiac Science Powerheart?

When the lid of your device is opened, indicators on the AED display panel will remain lit and a service message may appear on the display to indicate what area needs services. See Chapter 5 on Troubleshooting in the Cardiac Science Powerheart G5 AED manual to troubleshoot these issues.

Has the Cardiac Science Powerheart G5 AED ever been recalled?

Yes - the Cardiac Science Powerheart G5 was recalled in June of 2019. According to the FDA, Cardiac Science Corporation sent a recall letter to all customers who purchased this device on 06/04/2019.

Customers were instructed to examine inventory (distributors like AED.com), remove any affected devices, and contact Cardiac Science immediately to arrange for a return of affected devices and replacement of new devices. If you have any further questions about this recall, please email help@aed.com.

Have the Cardiac Science Powerheart G5 AED pads or battery ever been recalled?

No - the Cardiac Science Powerheart G5 AED pads and batteries have not been recalled. See the most recent product notice on the Powerheart G5 batteries.

What applications is the Cardiac Science Powerheart G5 AED best for?

Considering the Cardiac Science Powerheart G5 AED’s bilingual capabilities and CPR feedback perfect for lay rescuers, this AED is a great AED machine for:

Utility industry
Arena/Stadiums
Airports
Businesses
Physician Offices
Tourist-heavy parks/recreational areas

How do I replace the Cardiac Science Powerheart G5 AED Pads & Battery?

To replace an old or expired AED battery:

Simply, flip to the backside of the device to locate the battery
Remove expired battery
Insert the new battery until you hear a click
Check to be sure the Rescue Ready indicator turned green
Your device is now ready for a rescue

*Note: It may take up to 30 seconds before the indicator switches to green

To replace used or expired electrode pads:

Open the lid and unplug the old pads from the unit
Voice instructions will then announce, “Stay Calm. Follow these instructions. Make sure the pad connector is plugged into AED.”
Place new pads into AED and plug-in connector
Close the lid
Ensure that the rescue symbol turns green
Your device is now ready for a rescue

How can I tell if my Cardiac Science Powerheart G5 AED pads need to be replaced?

Check the pad expiration date. Pads are typically located on the lid of the device. The expiration date will be clearly marked on the exterior packaging of the pads.

Electrode pads are typically single-use and should be replaced after each use. Over time, the pad adhesive may wear, potentially reducing the quality of shock received.

Does the Cardiac Science Powerheart G5 AED provide an automatic shock?

The Cardiac Science Powerheart G5 AED comes in both semi-automatic and fully automatic. The fully automatic device requires little user intervention. After the electrodes are connected to the patient’s chest, fully automatic AEDs detect an irregular heart rhythm, automatically analyze the condition, and administer the shock to the patient without the rescuer’s help.

Have other questions, comments, or tips? Please comment below, chat or call us at 800-544-0004. You can also email our care team at help@aed.com.